Zestrex Return & Refund Policy

Last Updated: August 10, 2026

At Zestrex, we want you to shop with confidence. If you are not satisfied with your purchase, you may request a return within the applicable return period, subject to the conditions below.

1. Return Window

You may request a return within 7 days from the date of delivery of your order.

Return requests submitted after 7 days from delivery may not be accepted.

2. Return Eligibility

To be eligible for a return:

• The product must be unused and in its original condition.

• The product should be returned with its original packaging and included accessories, where applicable.

• The product should not have been washed, altered, modified, or damaged after delivery.

• The returned product must be available for inspection by Zestrex.

If a returned product does not meet the eligibility requirements, the return may be rejected.

3. Return Shipping

Zestrex will bear the return shipping cost for eligible returns.

Customers should not send products back without first contacting Zestrex and receiving return instructions.

4. Return Inspection

Once the returned product reaches us, it will undergo an inspection to verify its condition and eligibility.

The inspection may include checking whether the product is unused and whether it has been washed, altered, damaged, or otherwise changed after delivery.

5. Refunds

If the returned product passes our inspection, the refund will be processed after the inspection is completed.

Refunds will be issued through bank transfer.

The refund will be processed to the bank details provided by the customer or through the payment process communicated by Zestrex.

6. Rejected Returns

If the returned product is found to be used, washed, altered, modified, or damaged by the customer, the return may be rejected.

In such cases:

• The refund will not be processed.

• The product will be sent back to the customer.

• The customer may be responsible for any applicable shipping cost for sending the rejected product back.

7. How to Request a Return

To request a return, please contact Zestrex within 7 days of delivery and provide:

• Order number

• Customer name

• Reason for return

• Relevant photographs/videos, if requested by our team

Our team will review the request and provide the next steps for the return.

8. Damaged or Incorrect Products

If you receive a product that is damaged or different from what you ordered, please contact Zestrex as soon as possible after delivery.

Please provide your order number and clear photographs/videos of the product and packaging so that our team can investigate and guide you through the resolution process.

9. Important Note

Customers are advised to carefully check the product and ensure it meets their requirements before using, washing, or altering it.

Once a product has been used, washed, altered, or damaged after delivery, it may no longer qualify for return.

10. Contact Us

For return and refund-related queries, please contact Zestrex through the contact details provided on our website.

Brand: Zestrex
Website: Zestrex.shop
Email: Zestrex.shop@gmail.com
Phone/WhatsApp: +91-9560828757