Shipping policy

Shipping Policy

Last Updated: August 10, 2026

At Zestrex, we aim to make your shopping experience simple and convenient with reliable delivery across India.

1. Shipping Coverage

Zestrex currently ships orders across India.

Delivery timelines may vary depending on the customer's location, courier availability, weather conditions, and other operational factors.

2. Dispatch Time

Orders are generally dispatched on the same day when placed during our operating hours.

Orders placed later in the day may be dispatched on the next working day, depending on operational and courier requirements.

3. Standard Delivery Across India

For locations outside Delhi, our standard delivery timeline is approximately:

3–7 business days

The actual delivery time may vary depending on the destination, courier service, and local delivery conditions.

Remote and hard-to-reach locations may require additional delivery time.

4. Same-Day & Next-Day Delivery in Delhi

For eligible delivery addresses within Delhi, Zestrex offers same-day or next-day delivery depending on the order time and service availability.

Orders placed before 2:00 PM

Eligible Delhi orders placed before 2:00 PM are targeted for same-day delivery.

Orders placed after 2:00 PM

Eligible Delhi orders placed after 2:00 PM are targeted for next-day delivery.

Same-day and next-day delivery are subject to product availability, delivery-area eligibility, and operational conditions.

5. Shipping Charges

Zestrex offers free shipping on orders/cart value of ₹500 or more.

For orders below ₹500, applicable shipping charges may be displayed at checkout before the order is placed.

6. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Transportation disruptions

  • Courier delays

  • Public holidays

  • Strikes or operational disruptions

  • Incorrect or incomplete delivery information

  • Events affecting the local delivery network

If a significant delay occurs, we will make reasonable efforts to assist the customer.

7. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information, including:

  • Full name

  • Complete delivery address

  • PIN code

  • Mobile number

  • Any other information required for successful delivery

Zestrex may not be responsible for delivery delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If a courier partner is unable to deliver an order because the customer is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may make additional delivery attempts or return the package to Zestrex.

If an order is returned because of incorrect information or repeated failed delivery attempts attributable to the customer, additional shipping or re-delivery charges may apply where applicable.

9. Order Tracking

Where tracking information is available, customers may receive a tracking link or tracking details through the contact information provided at checkout.

Customers can use the tracking information to monitor the progress of their shipment.

10. Delivery Confirmation

An order will generally be considered delivered when the courier partner records the shipment as delivered to the provided delivery address or recipient.

If you believe your order has been incorrectly marked as delivered, please contact Zestrex as soon as possible with your order details.

11. Damaged Packages

If your package appears significantly damaged at the time of delivery, please document the condition of the package and contact Zestrex as soon as possible.

Photographs or videos may be requested to help us investigate the issue.

12. Contact Us

For questions regarding shipping or delivery, please contact Zestrex using the contact details provided on our website.

Brand: Zestrex
Business Type: Individual / Proprietorship
Shipping Coverage: Pan-India
Email: 

zestrex.shop@gmail.com


Phone/WhatsApp:+91-9560828757